Questions & Answers

1. How do I register?
To begin, choose the package that interests you. After you finish your purchase, you will receive a purchase confirmation message, which you must keep as proof of payment. Then, you will receive an email welcoming you and the necessary instructions regarding your purchase.

2. How do the courses work?
Once your purchase is complete, you will receive an e-mail with the instructions, indicating the date, schedule and all the procedure in which the classes will unfold.

3. How do the class schedules work?
After your registration you will receive an email with different schedule options, you can choose the one that best suits your availability.

4. How many hours a week do I need to learn to speak Spanish?
I recommend a minimum of two hours of classes a week with your instructor and at least one daily hour of individual practice.

5. What happens if I cancel a course?
The cancellation of courses must be made, at least 2 days before the date you would have your course. Then, the class would be rescheduled according to the availability of the instructor and the student.

6. Is it possible to reschedule the missed courses all the time?
Only if the cancellation is made in advance. If you cancel at the last moment, you must send a valid justification. To reschedule missed courses, the date will depend on the instructor’s and the student’s availability.

7. Once I sign up, if I change my mind and want my money back, will I be refunded?
You can cancel for at least 2 days before the start of your class. In which case you will have a refund of 85% of the entire payment, the remaining 15%, will cover for administrative expenses.

8. If I don’t cancel some of my courses and just don’t show up, I will have the
chance to reschedule it?
If you are absent and do not notify us on time, or have a valid justification, you will not have the possibility to reschedule it.

9. Will I have to buy books for the course?
It can be helpful to buy the book, but it is not mandatory, since we provide you with the materials needed for the course.

 

Do you have any other questions? If so, please Contact us

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